Summary

Achev’s IT pillar supports organizational systems through four teams: Application Support, Production Support, Architecture, and Infrastructure. The Bilingual Application Support Analyst will join the Application Support team, reporting to the Manager of Customer Services and Business Development. This role focuses on frontline bilingual support for the History for Assessments, Referrals and Training system (HARTs) and other assigned applications. The analyst will ensure reliable application performance, user support, and accurate documentation, contributing to Achev’s mission of empowering newcomers to Canada.

Duties & Responsibilities

• Provide bilingual (English/French) support to end-users via phone, email, and tickets, documenting all inquiries in JitBit.
• Troubleshoot and resolve application/software issues, escalating to Production Support or Infrastructure teams when required.
• Analyze user requests and errors to determine the best solutions and resource use.
• Collaborate with DBAs to ensure inquiries and data entry errors are addressed promptly.
• Track bugs and new work items using Azure DevOps.
• Support end-users with application navigation, data entry, and reporting functions.
• Prepare bilingual training materials and assist trainers during sessions or meetings.
• Compile monthly reports on helpdesk activity, including call volumes, user concerns, and programming updates.
• Participate in testing new features and system updates; document and share test cases/results.
• Create, update, and maintain statistical reports for stakeholders.
• Perform other duties as assigned.

Qualifications

• Minimum post-secondary education in Information Technology, Computer Science, or a related field (e.g., IT Support, Computer Systems Technology, Network Administration), or equivalent job experience in application/software support.
• Certifications or training in Microsoft Azure, ITIL, DevOps methodologies, database administration, or helpdesk/service desk operations are considered assets.
• Previous experience in application/software support or an IT helpdesk environment.
• Familiarity with ticketing systems (JitBit, SolarWinds) and DevOps methodologies.
• Experience troubleshooting application errors, user access issues, and system configurations.
• Bilingual (English/French) required to support diverse client and stakeholder groups.
• Excellent verbal and written communication skills, including professional phone etiquette.
• High level of interpersonal skills; ability to work collaboratively with diverse stakeholders.

Salary rate: $51,970

This is a current vacancy. Please note that we use AI tools in our application screening process.  All hiring decisions involve human review.

Full job description

Position: Residential Cleaner— GTA (Full-Time, Some Evenings & Weekends)

About Mama Maids is a family-owned cleaning company serving the Greater Toronto Area. Our mission is to bring trust, respect, and dignity back into the cleaning industry by building a community where every team member feels valued and empowered. We pride ourselves on professionalism, warmth, and care. What We Offer

• Competitive pay: Hourly rates plus performance bonuses
• Full-time schedule: Includes some evenings and weekends
• Work vehicle provided: Company car for travel between jobs—no need to use your own!
• All supplies and equipment provided: You just bring your positive attitude
• Supportive team: Warm, respectful environment where you’re treated like family
• Professional uniforms and training: Ongoing support to help you succeed
• Opportunities for growth: Performance bonuses and long-term collaboration

Who We’re Looking For

• Reliable, responsible individuals who take pride in their work
• Experience in residential cleaning is an asset, but not required—we provide training!
• Good communication skills and a friendly attitude
• Valid Ontario driver’s license (required to drive company vehicle)
• Availability for flexible hours, including some evenings and weekends
• Ability to work independently and as part of a team
• Must be eligible to work in Canada and able to travel within the GTA
• Note: This is an independent contractor position (not an employee role)

Your Role

• Provide residential cleaning services to Mama Maids clients across the GTA
• Ensure high standards of cleanliness and customer satisfaction
• Use provided supplies, equipment, and company vehicle safely and efficiently
• Represent Mama Maids with professionalism, punctuality, and care

Do What You Say. Do it right. Are YOU the MOST Reliable, Nice, Honest Person You Know?

This opportunity is for you if:

• Always tell the truth while staying NICE and respectful
• Can’t stand being late or missing work and always do it RIGHT
• Love working hard to serve others and follow through on what you SAY
• You believe work should be MORE than just a place to trade your time for a couple bucks
• You aren’t afraid of hard work and think being a cleaner is AWESOME
• You LOVE being recognized for going above and beyond

If those words didn’t move your needle, move on to the next ad and let's part friends.

Still here? Even more excited than before?? Click the APPLY button immediately before all these hot juicy openings are gone forever!!

We have a LIMITED number of cleaning positions available exclusively for people like YOU who are TOTALLY picking up what we are laying down! Click the blue “Apply Now” button below RIGHT NOW- BEFORE you move on to the next boring ad and/ or life gets in the way!!

Click the Apply button NOW so you aren’t sad forever!!

Kind regards,

Tariq Hamed

Employer Liaison – Liberty Village Achēv

Cell: 416-579-6596 |Office:  416-964-9797 ext 5416